Shipping policy
1. Order Processing
Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During high-demand periods, promotions, holidays, or unexpected circumstances, processing may take longer than usual.
Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During high-demand periods, promotions, holidays, or unexpected circumstances, processing may take longer than usual.
2. Shipping & Delivery Time
Estimated delivery time is generally 5–12 business days after the order has been processed and shipped.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, product availability, fulfillment location, shipping carrier, weather, holidays, and other circumstances beyond our reasonable control.
Some products may have different delivery times. Where applicable, the estimated delivery timeframe will be displayed on the individual product page or during checkout.
3. Third-Party Fulfillment
Balvinto works with third-party suppliers and fulfillment partners to process and ship certain products.
Depending on the product and delivery destination, an order may be shipped from different fulfillment locations.
This means that products purchased in the same order may, in some cases, arrive in separate packages.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the product, destination, order value, shipping method, or other applicable factors.
5. Tracking Information
Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.
Tracking information may take some time to become active after the shipment is handed over to the carrier.
Customers can use the provided tracking information to monitor the progress of their shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at the time of checkout.
This includes:
• Full name
• House/building number
• Street/locality
• City
• State
• Postal/PIN code
• Valid phone number
Balvinto is not responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.
7. Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We will try to accommodate the request; however, an address change cannot be guaranteed once the order has been processed, dispatched, or handed over to the shipping carrier.
8. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
• Shipping carrier delays
• Severe weather
• Natural disasters
• Public holidays
• High shipping volumes
• Transportation disruptions
• Supplier or fulfillment delays
• Government restrictions
• Technical issues
• Incorrect or incomplete delivery information
• Other unforeseen circumstances
Such delays do not automatically qualify an order for cancellation, refund, or compensation unless required by applicable law
9. Failed or Unsuccessful Delivery
If a delivery attempt is unsuccessful because the customer was unavailable, provided an incorrect address, refused the package, or otherwise prevented delivery, the shipping carrier may return the package to the sender or fulfillment facility.
Additional shipping charges may apply if another delivery attempt or reshipment is requested, where permitted by applicable law.
10. Package Marked as Delivered
If the tracking information shows that your order has been delivered but you cannot locate the package, please contact us as soon as possible.
We may request information from the shipping carrier and investigate the delivery status with our fulfillment partner.
Please check with household members, neighbours, building reception/security, or other locations where the carrier may have left the package before contacting us.
11. Damaged or Tampered Packages
If your package appears damaged, opened, or tampered with at the time of delivery, please record the condition of the package before opening it.
For damaged-product claims, customers should record a clear, continuous unboxing video showing the shipping label, package condition, opening of the package, and the product inside.
Please refer to our Replacement & Refund Policy for the complete requirements and claim procedure.
12. Missing Items
If an item or essential accessory advertised as included is missing from your package, please contact us within 48 hours of delivery.
Please provide your order number, photographs of the package and its contents, and any other evidence reasonably required to investigate the issue.
13. Customs, Duties & Taxes
For international orders, where applicable, customs duties, import taxes, clearance charges, or other government-imposed fees may apply.
Such charges depend on the destination country and applicable regulations.
Where these charges are legally payable by the customer, the customer is responsible for them unless otherwise stated at checkout or on the applicable product page.
14. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
Because orders may be processed quickly by our fulfillment partners, cancellation cannot be guaranteed once an order has entered processing or shipping.
Please refer to our Replacement & Refund Policy for further information.
15. Shipping Restrictions
Certain products may not be available for delivery to all locations due to supplier restrictions, carrier limitations, product regulations, or other circumstances.
If we are unable to ship an order to the provided destination, we will contact the customer and provide an appropriate resolution in accordance with applicable law
16. Split Shipments
If you purchase multiple products in one order, the products may be shipped separately depending on their availability, fulfillment location, or shipping arrangements.
You may therefore receive multiple packages and separate tracking numbers for the same order.
17. Lost Shipments
If a shipment is confirmed by the carrier as lost in transit, Balvinto will work with the applicable carrier and fulfillment partner to investigate the shipment.
Where appropriate and subject to the applicable circumstances and law, we may arrange a replacement or another appropriate resolution.
Email: Balvinto@gmail.com